We offer a 7-day return service, starting from the date you receive the item(s).

1. Return Conditions

Items must be in brand new, unused condition.

Original tags and packaging must be intact and included.

Proof of purchase (order details or invoice) must be provided.

2. How to Return an Item

First, please email our customer service team at service@juejia3c.com to apply for a return.

After we receive your application, we will send you a return label and detailed instructions.

Please follow the instructions to ship the item(s) back to us.

⚠️ Important: Returns shipped back to us without prior application and approval will not be accepted.

3. Damaged or Defective Items

Please inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect item, please contact us right away. We will resolve the issue promptly for you.

【JUEJIA Official Website Shopping Guide - Returns】

When you shop on the JUEJIA official website, you are entitled to a 7-day cooling-off period (including national holidays) starting from the delivery date. Please note that the cooling-off period is not a trial period. Items must be returned in their original, brand new condition with complete packaging. Please ensure the product itself, all accessories, free gifts, warranty cards, original manufacturer's packaging, and all accompanying documents are complete. Do not omit any parts or damage the original manufacturer's box. Returns cannot be accepted if any items are missing or the product is incomplete/damaged.

According to the provisions of Article 259 of the Civil Code, consumers are obligated to restore the goods to their original condition. If the goods are damaged, lost, or cannot be returned for any other reason, you may be liable for compensation.

To process a return, please log into your member account and apply for an order return within 7 days of the item's delivery date (applications after this period will not be accepted). After confirming your recipient name, phone number, and address, our backend team will notify you of the return method within approximately 3 business days (excluding national holidays).

If your original purchase was via convenience store pickup, you will be provided with a 7-11 return code. Please proceed to a 7-11 iBon machine to ship the item back within 2 days of receiving the code to avoid expiration.

If your original purchase was via home delivery, a courier will be arranged to collect the return. Please ensure your phone line is available and the item is neatly repackaged for pickup. The courier will provide a receipt upon collection, which you should keep.

When returning the item, please use the original outer packaging (box or mailer bag) that JUEJIA used to ship the item to you. If the original outer packaging is lost, please pack the manufacturer's box within another suitable shipping box. Do not stick the shipping label directly onto the manufacturer's box or write on it. The manufacturer's box and packaging are considered part of the product. Loss, damage, or missing parts may affect your return eligibility and could result in deductions to cover the cost of restoring the item to its original condition.

【JUEJIA Official Website Shopping Guide - Return Shipping Costs】

For your first return/exchange on the JUEJIA official website, you will not need to bear the shipping cost. Returns/exchanges from offshore islands or overseas may incur shipping fees depending on the country/region.

When processing a return, please ensure all received items are kept complete. The two return methods (7-11 return service / home pickup) will be communicated to you. By submitting a return application, you agree to JUEJIA's return policy and authorize JUEJIA to handle the voiding of the invoice and related subsequent procedures.

After JUEJIA receives your returned item and confirms everything is in order, we will process your refund within 7 business days.

If you have any other questions, please contact our customer service team.